You may want to return an order. Perhaps because you do not like the product or perhaps there is another reason why you would not like to have the order. Whatever the reason, you have the right to cancel your order up to 14 days after receipt without giving any reason.
After cancellation, you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the return costs from your home to NImma Crafts will be at your own expense. These costs are approximately 7.25 per package. For the exact rates, please consult the website of your carrier. If you exercise your right of withdrawal, the product shall be returned to Nimma Crafts with all delivered accessories and – if reasonably possible – in the original condition and packaging. To exercise this right you can contact us via our chat or ticket support. We will then refund the amount due within 14 days after notification of your return, provided that the product has already been received in good order.

If the product is damaged or the packaging is more damaged than necessary to try the product, we may pass this depreciation to you. So treat the product with care and make sure it is well packaged when returning.


Do you want to exchange your product? That’s no problem at all. You can contact us for this via live chat or ticket support. However, you will bear the cost of returning the product yourself.”

I gave the wrong delivery address

Passed a wrong delivery address by mistake? Please contact us as soon as possible. We will then try to change the order for you.